OFFICE HOURSWesley Allen offices are open Monday through Friday from 7:00 am to 3:30 pm Pacific Standard time. Customer Service can be reached at 323.231.4275.
PLACING AN ORDER Orders can be placed by any one of the following options:
Phone: 323.235.2910 or 323.235.2200
Mail: Wesley Allen, Inc.
Attn: Order Dept.
1001 East 60th Street
Los Angeles, CA 90001
To ensure that our product is manufactured to your specifications timely and accurately, it is imperative that you include all necessary information with your order. Your order must provide the product name, style number, item configuration, size and finish and any special instructions. Also, clearly note any sidemarks you desire to be shown on the shipping labels.
ORDER ACKNOWLEDGEMENTS Upon receipt of your order, a Wesley Allen acknowledgement will be faxed or emailed to you within 2 business days. Upon receipt, you must review the acknowledgement to ensure its accuracy. In the event that you need to contact us regarding an order, please have available the Wesley Allen Order Number, as shown on the top of the acknowledgement. This will expedite locating your order and making any necessary changes. If you do not receive an acknowledgement for each order within a reasonable period, please contact our office at 323.231.4275.
ORDER CANCELLATIONS AND CHANGES Cancellations or changes will only be accepted within 3 business days of the Order Acknowledgement date. Cancellations or changes MUST BE RECEIVED IN WRITING BY FAX or EMAIL at firstname.lastname@example.org. Cancellations after 3 business days are subject to a 25% service charge. Orders cancelled that have been completed will be billed a 50% restocking charge. Cancelled orders that shipped will be charged a 50% re-stocking fee and customer pays freight charges.
PRICES All prices and shipments are F.O.B. shipping point (our facility in Los Angeles). All shipments are freight collect. If shipments are sent prepaid, the actual shipping cost will be billed to you.
FREIGHT DAMAGE CLAIMS All damage claims incurred in transit are the responsibility of the customer. You must carefully inspect the product upon receipt and note any damage on the freight carrier's bill of lading. All freight claims will be filed by you with the freight carrier. Goods are packed with great care by our experienced staff using standard approved methods and are received by the freight carrier in excellent condition. If there is concealed damage which is identified subsequent to receipt, a concealed damage claim must be filed by you with the freight carrier. For concealed damage claims, you are required to retain all packaging materials for inspection by the freight carrier's representative.
RETURN OF GOODS If product is received that you believe has a manufacturer's defect, you must contact the Sales Representative for inspection. If the product is found to be defective, you must obtain a Return Authorization number from our customer service department prior to returning the product or a credit authorization before making a deduction from your payment. We will not accept product returns without an RA number nor will we accept any deductions or chargebacks without a credit authorization.
In order to protect the merchandise on the return, the item being returned must be wrapped in the original or similar packaging. The product MUST BE PROPERLY PACKED WITH ALL VITAL POINTS TRIPLE WRAPPED to minimize damage while in transit. If the item is received damaged due to improper packaging by you, we will not be responsible for the damages incurred in transit. We will refuse all returned product that has been damaged by the freight carrier and you will have to file a freight claim. If product returned is found to be free of manufacturer's defect, you will be billed a 50% restocking fee plus freight costs for the return of the product.
REPAIRS PERFORMED BY CUSTOMER If you identify that minor repairs are required, you must contact Customer Service for an In-Field Service Authorization number. We will not accept any chargebacks or deductions for repairs performed by you UNLESS THEY HAVE BEEN AUTHORIZED by our Customer Service Department. Failure to obtain such Authorization number on any chargeback or deduction will result in a denial of the chargeback or deduction.
WAREHOUSING CHARGE If a customer requests that Wesley Allen hold an order beyond the original requested date, a warehouse charge of $50.00 per month may be assessed for each month the order is held in our warehouse.
CONSOLIDATED ORDERS Completed orders held for consolidation at customer's request will be held for a maximum of 5 days. No more than two orders will be held for consolidation unless other orders are already in-house.
TERMS Opening orders must be accompanied by a completed credit application and any applicable sales tax exemption forms. Opening orders will be processed when the credit application is approved. Open account invoices are due within 30 days of the invoice date unless otherwise agreed. Any check which is returned as insufficient funds (NSF) by the bank will result in an additional charge of $35. If you do not have an active or open account with Wesley Allen, a deposit of 50% of the value of your order must be received for production to begin. The balance of the order must be received before the product is shipped.
FINISHES Due to the unique nature of the finishes and the individual craftsmanship in applying the finish to each product, some slight variances are inherent and are not considered as a manufacturer's defect.
WESLEY ALLEN grants to the dealer (stocking or non-stocking) a non-exclusive, revocable license to use WESLEY ALLEN's trademarks, service marks, trade names, copyrights, and/or designs whether registered or unregistered, in or relating to all Wesley Allen products in connection with the retail sale of Wesley Allen products. The dealer is not permitted to use the trademarks, service marks, trade name, copyrights, and/or design in connection with telephonic or electronic marketing (including without limitation the Internet). Any use of the trademarks, service marks, trade name, copyrights, and/or design except in connection with the specific retail store location(s) is prohibited without the written consent of Wesley Allen.